Monthly Archives: May 2010

Arctic oil drilling permits: delay is not enough

Let’s delay these permits until we’ve mopped up the oily media mess, shall we?”

That’s the conversation I expect drove US Interior Secretary Salazar’s decision, as yet unannounced, to delay permit applications for Arctic oil drilling for a year. OK, with my rose-tinted Hippy Glasses I’ll raise a glass with everyone who has been working to stop this insane plan — we have a year to work at killing them off permanently, but with my cynical/pragmatist hat on I’ll say this looks to me more like a decision made to ensure the drilling goes ahead rather than to kill it off, by removing the spotlight of negative media.

As the Arctic ice retreats due to global warming, the oil companies are salivating over rich new fields of more global warming goo they can now access. We can’t afford to burn the oil we already have — let’s not further extend our fossil fuel addiction while endangering a polar environment already reeling with the impacts of climate change.

The courageous move would have been to ban it, Obama, just ban it.

The polar seas are the common heritage of all humanity. They ought to be a fully protected marine reserve.

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Rebranding BP

Greenpeace UK is running a competition to rebrand BP and the squeaky green logo that they paid millions for when they toyed with the idea of moving “Beyond Petroleum.” This year, 5% of BP’s energy investment is renewables, and 95% is oil. Executive Director Tony Haywood restructured the company because “Too many people were working to save the world.”

I was looking at the logo and suddenly remembered Kurt Vonnegut’s drawing of an asshole in Slaughterhouse Five. So, given that it’s the emblem of a fossil fuel….

I had to seriously slice up that dinosaur with Photoshop — what’s now the tail used to be the neck. It’s really hard to find a picture of dinosaur’s butt on the internet.

What’s your rebranding of BPEnter the competition.

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They gave us a break: the Kit Kat campaign ends in success

Chalk one up for Social Media, the megaphone of the world’s second superpower, Public Opinion. Over the weekend, Nestle conceded to worldwide demand that they stop using palm oil from rainforest destruction in their products.

Our flagship tactic in this campaign was a parody of a Kit Kat ad, which Nestlé, in what in public relations circles is known as a “Fuck ME, how could you be that stupid?” move, attempted to ban from the internet. Which virtually guaranteed that “the internet” would strike back and insist that it be seen. (It finds censorship distasteful, this Internet Thing…) They created a cause celeb out of a brand attack, and fuelled the fire of their own roasting.

They fanned those fires by a hamfisted handling of the reaction on their Facebook page, where people flocked to protest the clearing of Indonesian rainforest to plant palm trees, or to cry foul over censorship of Greenpeace, or to, frankly, join in the fun of watching a public relations bonfire. Nestlé’s official voice came across as dictatorial, condescending, and clueless. Some posters were heckled by the Nestle administrators, some even found the only answer they got to their appeal to the company’s conscience was advice on improving their spelling.

There was something very deep at work here. Nestlé, no stranger to public criticism, appeared to have no experience in handling it. They profoundly failed to listen to their customers. They underestimated the brand damage that could be inflicted upon them. They misjudged the speed at which a social media attack can move.

They thought that an old model was at work here, in which a corporation can manufacture truth, create a demand for it, and then sell it to people, or even force it down their throats. That paradigm is still strong (witness what the oil and coal interests have done by funding and fuelling the climate change denyosphere) but the Kit Kat campaign is a great example of how it can be challenged.

Regular readers will remember that I put together a provocative video paraodying Kit Kat’s initial reaction, based on the Hitler Downfall meme. I pulled it within 24 hours, though, when I witnessed the misunderstanding of a couple people who were unfamiliar with the meme. They read a literal accusation of Nazi-ism or Nazi-style evil into it, not realising that the clip had become, within its intended audience of the subculture which lives and works in the Social Media haunts, a cultural emblem of any situation which provokes an over-the-top response. (For an exhaustive discussion of this meme as subcultural metaphor, and even why it’s funny, see Alex Leavitt’s thoughtful piece here.) As negotiations with Nestléat that moment were, let’s say, tense, I didn’t want to risk the misunderstanding of the top brass there – who had already demonstrated they were not fellow-travellers in the social media subculture. But I did promise a couple enthusiastic folks that I’d reintroduce it once the campaign was won.

Ironically, the meme itself has now effectively been shut down by YouTube content ID block as a result of a copyright claim from the producer of Der Untergang, the source for the original clip, despite the fact that all of the instances I’ve seen to date would almost certainly pass the tests of Fair Use. The copy below is NOT hosted by YouTube, thank you very much.

I’m reposting it as a reminder to others who might find themselves at the pointy end of a social media attack, because the moral of this story is really simple. If your audience/customer base/supporters have a bone to pick with you about your sustainability, your ethics, or the role you play in the ongoing struggle to make this world a better place, deal with the substance of that issue. Respond to it, engage with it. Listen to that voice. Never, ever, try to silence it.

(This video may disappear if someone disagrees that it constitutes Fair Use. If you want to download a zipped local copy of this flash version you can do so here.)

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Filed under Activism, Environmental Issues, Forests, Greenpeace, Kit Kat, Popular

Nature…

If we don’t look after it…

it’ll look after itself.

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Filed under Environmental Issues

Watching Obama at the Whitehouse via Facebook

It was great to see Obama saying some very strong stuff about BP, the oil industry, and the future of energy in America last night. It was great to see him defer further permits on offshore oil drilling, not so great to see him fail to ban drilling in the Arctic altogether.

But what was best was sitting in a noisy balcony at the Whitehouse press room with a bunch of pals heckling, cheering, and throwing popcorn. At least, that’s what it felt like.

I watched via the Whitehouse App on Facebook, where the live broadcast is accompanied by a live chat stream. Even cooler, I found it via a link onwhitehouse.gov itself, which I considered a very clued-up move by the POTUS’s webbies. Next press conference, check it out. Invite your friends. Grab some action links from Greenpeace or other activist sites and kick them into the chat flow. This is the stuff democracy is made of.

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Filed under Digital Culture, Environmental Issues

Greenpeace International migrates to Planet Three

Planet 3

Planet III — launched May 2010

It sounds like Sci Fi. But it’s the latest incarnation of the “Greenpeace Planet” website and Content Management System, which we launched today. It involved more than a year of effort, lots of sweat and blood and not a few tears,  by a great many people led by Andrew Davies.   The  system selection process alone evaluated 42 long-list and 12 short-list candidate systems with a global User Reference Group, that amazingly came to a unanimous decision about the technology.  The new site has been designed from the bottom up to integrate social networking and draw big focus on our online campaign efforts.  It’s also, thanks to the Design Eye of Elaine Hill, a drop-dead gorgeous piece of eye candy.

It moves us ever closer to a dream that a bunch of Webbies had back at the turn of the century (ayep, that long ago) when, over beers, we considered what it would be like if instead of having dozens of different Greenpeace national websites and designs and systems around the world, we could work together to come up with a single common but flexible design, run by a common content management system that would allow us to share content and assets around the world, clone stories within language groups, and aggregate the global people power of our online actions across the globe.

At the time we had those discussion, our Greenpeace International page was composed by hand,  and its big cutting

Greenpeace website 2002

edge feature was a background image that changed randomly when you hit the home page.  Sometimes you’d get moss, sometimes beach, sometimes tree.  It was way cool in its day, in the same way the HTML command was cool in its day.

Most of the content we were posting then was press releases, slapped into HTML and FTPed over to our web server, which was in the attic of our office, by a two-man web team, Martin Baker and Gillo Cutupri. Martin did the words. Gillo did the pictures. By 2002  we had a sign-up form, where you could add your email to a mailing list, which we’d set up at the encouragement of Kevin Jardine, who prophesied that email lists were going to be important, and one of the website’s main purposes should be to get people networking with us through email so we could involve them in “online campaigns.”  This was crazy talk.

April 2003

We launched a site in 1999 that was built on Zope.  It’s big design feature was a spinning globe, and it had menus with “rounded corners.” These were achieved with tiny rounded corner gif images carefully placed with a relatively new technology called CSS.   But it also boasted an online forum, which would grow into a community of activists that did some amazing, pioneering online campaign work over the years.  One of the veterans of that community, Lisa Vickers,  found her way from forum member to volunteer to a Greenpeace ship and works today at the Greenpeace International headquarters as a digital campaigner.  I knew her for years only as “Lizardfish” from the forum.

Planet 1, our first real global content management system, was built in OpenACSand ran on the most robust technology of its day: an AOL server. Yes, AOL, as in America OnLine, the first Server Farmers.  We needed to build our own content management system because none existed in those days that would work in every character set, every language, every layout we needed to serve an organisation that had offices in Russia, Japan, Thailand, Israel and the Arabic world and was moving into China.  Bruno Mattarollo, an Argentine techie and activist, came on board as technical lead.  At some point we realised we needed project manager, and recruited Danielle Hickey, who had run Greenpeace Australia’s web presence, to leave Sydney and join the mad crew in Amsterdam. (She would eventually head back to Sydney with Bruno in tow. I tried to get them to name their first child Planet One. Fortunately, they resisted).   The build of Planet One was insane.  I remember pizza-fuelled nights in the office that lasted until most of the bars in Amsterdam were closed (and bars in Amsterdam stay open verrrrrry late) and a small army of webbies and volunteers helping move thousands of pages that had been hand built into a database. We celebrated the launch with super soaker squirt guns in pedal boats on the Amsterdam canals.

Planet One served us until 2005, when it was time to move to a new system, developed by Lars Pind and

Planet II: April 2005 — May 2010

project managed by Stephen Donnelly over the course of two years. It marked a new era as we moved steadily from a handful of pioneering offices to bring 22 or our national websites on board, saving millions of eurodollars by not pursuing multiple national design and backend tracks.

Planet Two was designed to inform, inspire, and engage. It carried on and refined the tradition of the Greenpeace website as news magazine, with a backend that was designed to widen the number of people who could publish content to our website — from HR Managers posting jobs to press officers posting press releases to publication managers publishing reports — we brought a wealth of content forward.

But when it came time design Planet Three, we were all about “Inspire, Engage, and Mobilize.” We wanted actions that our supporters could take big and proud. We wanted ways our supporters could replicate content through social media to be everywhere. We wanted the site to provide positive feedback for actions taken, donations made, letters sent, petitions signed. We wanted a sign-in system that would allow the site to recognise our supporters and personalize their experience. We wanted a site that featured our award-winning photography in big bold formats. We wanted a site that was less about us, and more about our amazing network of supporters and what they can do. And that’s what Andrew and his team delivered.

 

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